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As stated in the ThermApparel User Guide, you have 60 days from purchase to return or exchange if the vest and cooling packs are still in new condition. The customer is responsible for return shipping and ThermApparel has the right to inspect each return. We want you to be completely satisfied with any product you purchase from us. If for any reason you're not, please give us a call at 855-232-7233 and we'll make it right!

Please note:

Scratch-and-Dent products are NOT eligible for return. 

The customer is responsible for return shipping

Return and Exchange Procedure

  1. Call us at 855-232-7233.
  2. We will e-mail you instructions on how to exchange or return your order.
  3. We will inspect the order and issue a refund or send the new order within 10 standard business days.

Questions about our vests or shipping? Reach out to the ThermApparel team toll-free at 855-232-7233, write to us through our website’s contact form or chat with us via live chat. We always respond because, otherwise, that wouldn't be cool.