As stated in the ThermApparel User Guide, you have 60 days from purchase to return or exchange if the vest and cooling packs are still in new condition. The customer is responsible for return shipping and ThermApparel has the right to inspect each return. We want you to be completely satisfied with any product you purchase from us. If for any reason you're not, please give us a call at 855-232-7233 and we'll make it right!
Scratch-and-Dent products are NOT eligible for return.
The customer is responsible for return shipping
Return and Exchange Procedure
- Call us at 855-232-7233.
- We will e-mail you instructions on how to send back your order.
- We will inspect the order and issue a refund or send the new order within 10 standard business days.