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Need a different size? Product didn’t work out? We’ve got you covered with our 100% Satisfaction Guarantee. You have 60 days from date of purchase to return or exchange. We want you to be completely satisfied with any product you purchase from us. If for any reason you're not, please give us a call at 855-232-7233 and we'll make it right!

100% satisfaction guaranteed

We stand behind everything we sell. If you're not satisfied with your ThermApparel purchase, you can return it for an exchange or refund within 60 days of purchase. 

What if there is a problem with my order?

If there’s a problem with your order, the first thing to do is call us at 855-232-7233 and will take care of you, no matter what. 

What if I receive a defective product?

If you believe you’ve received a defective product, call us at 855-232-7233.

“No Hassle” Exchange and Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, minus shipping, within 60 days of your purchase date. 


How To Make A Return:

We’re sorry your purchase didn’t work out for you. Call us at 855-232-7233 so we can email you the return form and a pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 

Please note: $10.50 will be deducted from your refund to cover return shipping when your return is mailed using the prepaid shipping label provided. 

  1. Call us at 855-232-7233.
  2. We will e-mail you the return form and a pre-paid shipping label.
  3. When your order arrives we will inspect the order and issue a refund. Please note: refunds vary depending on the method of payment and can take up to 5-10 additional days for your bank or payment company to process the refund back to your card or account.

How To Make An Exchange:

Need a different size or color? Call us at 855-232-7233 so we can email you the exchange form and a First Class pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 

  1. Call us at 855-232-7233.
  2. We will e-mail you the exchange form and a First Class pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 
  3. When your order arrives we mail your exchange within 1-2 days. 

 

Please note: Scratch-and-Dent vest garments are NOT eligible for return or refund. 

Questions about our vests or shipping? Reach out to the ThermApparel team toll-free at 855-232-7233, write to us through our website’s contact form or chat with us via live chat. We always respond because, otherwise, that wouldn't be cool.