June 8, 2021

Did you order the wrong size, want to upgrade to the next bundle or need to do a return? Exchanges and returns are quick and easy with ThermApparel. 

For either an exchange or return call us, 855-232-7233. We will figure out the best option and email you either the exchange form or the returns form. 

You have 60 days from date of purchase to return or exchange the vest and cooling packs. So give it a try!! Go for a walk, go camping, walk the dog, go to the kids soccer practice. Try different methods of refreezing the cooling packs, which feels better the fridge or freezer or ice water method? 

 

 

 

100% satisfaction guaranteed

We stand behind everything we sell. If you're not satisfied with your ThermApparel purchase, you can return it for an exchange or refund within 60 days of purchase. 

What if there is a problem with my order?

If there’s a problem with your order, the first thing to do is call us at 855-232-7233 and will take care of you, no matter what. 

What if I receive a defective product?

If you believe you’ve received a defective product, call us at 855-232-7233.

“No Hassle” Exchange and Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, minus shipping, within 60 days of your purchase date. 

How To Make A Return:

We’re sorry your purchase didn’t work out for you. Call us at 855-232-7233 so we can email you the return form and a pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 

Please note: $10.50 will be deducted from your refund to cover return shipping when your return is mailed using the prepaid shipping label provided. 

  1. Call us at 855-232-7233.
  2. We will e-mail you the return form and a pre-paid shipping label.
  3. When your order arrives we will inspect the order and issue a refund. Please note: refunds vary depending on the method of payment and can take up to 5-10 additional days for your bank or payment company to process the refund back to your card or account.

How To Make An Exchange:

Need a different size or color? Call us at 855-232-7233 so we can email you the exchange form and a First Class pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 

  1. Call us at 855-232-7233.
  2. We will e-mail you the exchange form and a First Class pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 
  3. When your order arrives we mail your exchange within 1-2 days. 

 

Please note: Scratch-and-Dent vest garments are NOT eligible for return or refund. 

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ThermApparel is a small business making big waves in the heat sensitivity world by designing the first lightweight, comfortable and invisible cooling vest, UnderCool. Check us out online, on our blog, or on Facebook, Twitter, Pinterest, LinkedIn and Instagram.

Please let us know if you have any other questions or ideas in the comments below, we will follow up. You can always reach us via:
Live Chat - www.thermapparel.com  |  Email - contact.us@thermapparel.net  | Phone - 855-232-7233 |  Address: ThermApparel LLC. 125 Tech Park Dr. Rochester, NY 14620
 

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