June 8, 2021

Did you order the wrong size, want to upgrade to the next bundle or need to do a return? Exchanges and returns are quick and easy with ThermApparel. 

For either an exchange or return call us, 855-232-7233. We will figure out the best option and email you either the exchange form or the returns form. 

You have 60 days from date of purchase to return or exchange the vest and cooling packs. So give it a try!! Go for a walk, go camping, walk the dog, go to the kids soccer practice. Try different methods of refreezing the cooling packs, which feels better the fridge or freezer or ice water method? 

100% satisfaction guaranteed

We stand behind everything we sell. If you're not satisfied with your ThermApparel purchase, you can return it for an exchange or refund within 60 days of purchase. 

What if there is a problem with my order?

If there’s a problem with your order, the first thing to do is call us at 855-232-7233 and will take care of you, no matter what. 

What if I receive a defective product?

If you believe you’ve received a defective product, call us at 855-232-7233.

“No Hassle” Exchange and Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, minus shipping, within 60 days of your purchase date. 

How To Make A Return:

We’re sorry your purchase didn’t work out for you. Call us at 855-232-7233 so we can email you the return form and a pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 

Please note: $10.50 will be deducted from your refund to cover return shipping when your return is mailed using the prepaid shipping label provided. 

  1. Call us at 855-232-7233.
  2. We will e-mail you the return form and a pre-paid shipping label.
  3. When your order arrives we will inspect the order and issue a refund. Please note: refunds vary depending on the method of payment and can take up to 5-10 additional days for your bank or payment company to process the refund back to your card or account.

How To Make An Exchange:

Need a different size or color? Call us at 855-232-7233 so we can email you the exchange form and a First Class pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 

  1. Call us at 855-232-7233.
  2. We will e-mail you the exchange form and a First Class pre-paid shipping label. You can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can mail the label to you. 
  3. When your order arrives we mail your exchange within 1-2 days. 

Please note: Scratch-and-Dent vest garments are NOT eligible for return or refund. 

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ThermApparel is a small business making big waves in the heat sensitivity world by designing the first lightweight, comfortable and invisible cooling vest, UnderCool. Check us out online, on our blog, or on Facebook, Twitter, Pinterest, LinkedIn and Instagram.

Please let us know if you have any other questions or ideas in the comments below, we will follow up. You can always reach us via:
Live Chat - www.thermapparel.com  |  Email - contact.us@thermapparel.net  | Phone - 855-232-7233 |  Address: ThermApparel LLC. 125 Tech Park Dr. Rochester, NY 14620
 

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Transcript of video:

"Hi everybody, it's Julia from ThermAppearl. We're going to talk about returns and exchanges today There's two easy ways, it's easy peasy fast to do a return or exchange. Maybe you have the wrong size, or you want to upgrade to the next bundle or the vest just isn't working for you and you want to do a return. Anyway, way we can help you out, what you want to do is just give us a call 855-232-7233... 855-232-7233. Just give us a call and we'll find out if you need to do a return or an exchange and we'll either send you the exchange form, or we will send you the return form. So a couple of tips to do an exchange, you want to make sure to take all the cooling packs out of your vest. Take them out of the vest, put them in your fridge or freezer, don't mail them back to us. If you mail them back to us, we're just going to turn around and mail them right back to you. And the other thing with exchange, make sure you close the velcro so it doesn't snag the vest in any way and then just fold it up nice and neat. Not like I just did. Fold it up nice and neat, fill out your return form or your exchange form and send the vest and the exchange form back to us in a padded envelope. Then to do a return, you can leave the cooling packs in the vest, that's fine, or you can take them out whatever is easier. But make sure that you, same thing, close the velcro on the front of the vest so that it's doesn't snag anything, then you want to make sure you get everything that was in your order. So your vest, if you have to vests, all of your cooling packs, and put them into a box and mail that back to us with the return form. So most people need to do an exchange or a return because they ordered the wrong size. So sizing is really important. It's all based on your natural waist. And if you get a size that's too big, give us a call. We're happy to help get you the right size because you need the right size to get the optimum cooling out of it. The cooling packs need to sit on your skin on your back so that you get the optimum cooling. If you have any questions at all, please feel free to give us a call. You can reach out to us with live chat or you can even send us an email. Thanks so much."