Did you order the wrong size, want to upgrade to the next bundle or need to do a return? Exchanges and returns are quick and easy with ThermApparel. 

For either an exchange or return call us, 855-232-7233. We will figure out the best option and email you either the exchange form or the returns form. 

You have 60 days from date of purchase to return or exchange the vest and cooling packs. So give it a try!! Go for a walk, go camping, walk the dog, go to the kids soccer practice. Try different methods of refreezing the cooling packs, which feels better the fridge or freezer or ice water method? 

We want you to be completely satisfied with any product you purchase from us. 

 

Exchanges:

  1. Call 855-232-7233 to request an exchange form.
  2. Remove all the cooling packs from the cooling vest and put them in the fridge. (save yourself some postage and don't send us the cooling packs. If you do we will just mail them right back to you.)
  3. Close the velcro on the front of the vest so it's not snagging in anyway.
  4. Fill out the form.
  5. Put the form and vest (only the vest) in a padded envelope and mail to us. 

The customer is responsible for return shipping and ThermApparel has the right to inspect each return.

Returns:

  1. Call 855-232-7233 to request a return from.
  2. Gather all the cooling packs and vests from your order. The cooling packs can be in the vest or loose, either is ok. 
  3. Close the velcro on the front of the vest so it's not snagging in anyway.
  4. Fill out the form.
  5. Put the form, and your complete order, vest and all cooling packs, in a box and mail to us. 

The customer is responsible for return shipping and ThermApparel has the right to inspect each return. 


logo
ThermApparel is a small business making big waves in the heat sensitivity world by designing the first lightweight, comfortable and invisible cooling vest, UnderCool. Check us out online, on our blog, or on FacebookTwitter, PinterestLinkedIn and Instagram.

Please let us know if you have any other questions or ideas in the comments below, we will follow up. You can always reach us via:
Live Chat - www.thermapparel.com  |  Email - contact.us@thermapparel.net  | Phone - 855-232-7233 |  Address: ThermApparel LLC. 125 Tech Park Dr. Rochester, NY 14620
 


#chronicillness #spoonie #spoonielife #nowican #ms #mswarrior #lupus #fibro #thermapparel #undercool #coolingvest #themoreyouknow #returns #exchanges