You might have the wrong size. Sometimes if the vest is too large, you won't get optimal cooling. If you think your vest is too large, give us a call so we can set up a free exchange (855-232-7233).
Questions to ask yourself.
- Does the Vest Garment feel snug like it's hugging you?
- Do the Cooling Packs sit firmly on your lower back?
- Is there complete contact with no gaps between the Vest Garment and your back? The Cooling Packs need to make contact with your skin and not an undergarment for optimal cooling.
- One way to check is to sit down on the couch with your ThermApparel UnderCool Cooling Vest on.
- Is there a big difference in the cooling sensation?
- Can you feel more of the Cooling Packs on your back?
- If you answered yes, you most likely need a smaller size.
Contact us to set up a free exchange (855-232-7233).
Watch Julia explain how to do an exchange or return.